Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at service@cocomarts.email. Once your return is accepted, we will provide you with a return shipping label and the designated return address, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return request is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and resolve it appropriately.
Exceptions / Non-Returnable Items
Certain types of products are non-returnable, such as:
- Products that show signs of wear (due to hygiene concerns or because washing affects their resale condition);
- Customized products (such as special orders or personalized items);
- Damaged products (not suitable for resale).
If you have any questions or concerns about a specific product, please feel free to contact us.
Please note: Unfortunately, we do not accept returns for sale items or gift cards.
Exchange
The fastest way to ensure you get what you want is to return your current item for a refund, and once the return is accepted, place a separate order for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason.
As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, we will automatically issue a refund to your original payment method within 10 business days. Please note that your bank or credit card company may also require some additional time to process and post the refund.
Contact Us: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at service@cocomarts.email.